Shoppers Charter

Shoppers Charter

This charter has been accepted by Leicester Market Traders. It offers guarantees of quality and is a way of resolving disputes. The Shoppers Charter is available free of charge from the Market Customer Care Centre.

All goods sold must be:

Lawfully in possession of the seller
Lawfully offered for sale by the seller
As described, verbally, on the label, packaging or otherwise
Of satisfactory quality
Fit for any particular purpose made known to the seller

When buying goods from the market you should:

Note the date of purchase and the stall number
Only buy from stalls displaying a name board
Ask for a receipt (except food purchases)

Key points to take note of:

The trader should guarantee a refund or may offer a replacement
If the goods are faulty, the buyer does not have to accept a credit note
If the buyer wants to complain they should report the matter to the Customer Care Centre
The markets officer will act to settle disputes
If the buyer wishes to take the complaint further, it can be reported to Consumer Protection
Free advice is available from the Consumer Advice Centre at Bishop Street

This is just a brief outline of some of your legal rights. If you have a problem, you are free to obtain professional advice. Please note Leicester City Council has no legal responsibility or liability concerning any dissatisfaction which you may have with any purchase.

Customer Care Centre
Telephone 0116 223 2376/7